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saturday, january 27, 2024
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shanghai disneyland8:30 am to 9:30 pm
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for assistance with your shanghai disney resort visit, please call 400-180-0000(mainland china) or 31580000(other country/region).
frequently asked questions
frequently asked questions
zootopia has officially opened at shanghai disneyland on december 20. as we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit zootopia during its opening period, please understand that admission to zootopia or its new attraction “zootopia: hot pursuit” may not be secured for every guest who enters shanghai disneyland. however, guests will be able to encounter multiple new experiences with a zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise. please also note that overnight queuing for entry to shanghai disneyland on any day is not permitted. guests are encouraged to plan their trip accordingly.
in the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “zootopia: hot pursuit”. downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. in the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. operation of the attraction will be resumed after the completion of all necessary procedures. we appreciate the understanding and cooperation of our guests during this opening period.
welcome to shanghai disney resort official website! our privacy policy and terms of use has been updated. please read it carefully.
the reserved viewing area for mickey\u2019s storybook express and illuminate! a nighttime celebration is only for the second mickey\u2019s storybook express and the second illuminate! a nighttime celebration on the day of redemption (please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time. the presentation of illuminate! a nighttime celebration may be impacted due to inclement weather or other unforeseen conditions. for example, during poor weather including but not limited to high wind, poor air quality, heavy fog and\/or lighting, we may adjust or remove the fireworks effect, or temporarily delay or cancel the show.).<\/strong>benefits include:<\/strong>(subject to operational needs on that day)
- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.<\/li>
- disney premier access classic set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.<\/strong>
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance.<\/strong> )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height)<\/li> - reserved viewing areas: watch the second mickey\u2019s storybook express and the second illuminate! a nighttime celebration from reserved viewing areas. (please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).<\/li>
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)<\/li>
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.<\/li><\/ul>please note, park tickets are not included as part of the disney concierge services and guests should purchase park tickets separately.
- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.<\/li>
- disney premier access deluxe set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.<\/strong>
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance.<\/strong> )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height)
- the many adventures of winnie the pooh (any height)
- rex\u2019s racer (120 cm or taller)
- woody\u2019s roundup (81cm or taller)
- challenge trails at camp discovery (106 cm or taller. please note: this is an overhead activity. closed-toe shoes with secured heel strap are required.<\/strong>)<\/li> - reserved viewing areas: watch the second mickey\u2019s storybook express and the second illuminate! a nighttime celebration from reserved viewing areas (please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).<\/li>
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)<\/li>
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.<\/li><\/ul>please note, park tickets are not included as part of the disney concierge services and guests should purchase park tickets separately.
- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.<\/li>
- disney premier access classic set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.<\/strong>
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance.<\/strong> )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height)<\/li> - reserved viewing areas: watch the first mickey\u2019s storybook express and the first illuminate! a nighttime celebration from reserved viewing areas (shanghai disneyland may adjust the viewings of mickey\u2019s storybook express and illuminate! a nighttime celebration subject to park operations. please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).<\/li>
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)<\/li>
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.<\/li><\/ul>please note, park tickets are not included as part of the disney concierge services and guests should purchase park tickets separately.
- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.<\/li>
- disney premier access deluxe set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.<\/strong>
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance.<\/strong> )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height)
- the many adventures of winnie the pooh (any height)
- rex\u2019s racer (120 cm or taller)
- woody\u2019s roundup (81cm or taller)
- challenge trails at camp discovery (106 cm or taller. please note: this is an overhead activity. closed-toe shoes with secured heel strap are required.<\/strong>)<\/li> - reserved viewing areas: watch the first mickey\u2019s storybook express and the first illuminate! a nighttime celebration from reserved viewing areas (shanghai disneyland may adjust the viewings of mickey\u2019s storybook express and illuminate! a nighttime celebration subject to park operations. please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).<\/li>
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)<\/li>
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.<\/li><\/ul>please note, park tickets are not included as part of the disney concierge services and guests should purchase park tickets separately.
- to learn more about disney concierge services or to make a reservation, please contact the shanghai disney resort reservation center on 400-180-0000.<\/li>
- guests under the age of 18 must have a parent or guardian\u2019s permission to call.<\/li><\/ul>","anchor":"contact us"}},"learnmoreanchor7":{"id":"","text":"","templateid":"custom-overview-header-body","type":"webdescription","sections":{"header":"how to redeem your exclusive experience","body":"
- please redeem your disney concierge services at the walt disney grand theatre in disneytown before you enter shanghai disneyland.<\/li>
- premier admission benefit: before entering shanghai disneyland, the purchaser should sign into shanghai disney resort official app, click \u201cmy plans\u201d and find the \u201cdisney concierge services premier admission qr code\u201d on the red digital card of \u201cdisney concierge services\u201d and present to the cast member at the disneytown entrance to redeem their \u201cpremier admission\u201d benefit.
1) screenshots or other images showing the \u201cdisney concierge services premier admission qr code\u201d will not be accepted.<\/li> - after entering shanghai disneyland, the \u201cdisney premier access set\u201d and disney premier access of \u201cmickey\u2019s storybook express\u201d and \u201cilluminate! a nighttime celebration\u201d contained in the \u201cdisney concierge services\u201d will be linked to the park tickets and disney premier access can be checked in shanghai disney resort official app by signing into the purchaser\u2019s account. please queue up and enter the disney premier access entrance at the attraction or arrive at the reserved viewing areas marked on the digital map of \u201cmickey\u2019s storybook express\u201d and \u201cilluminate! a nighttime celebration\u201d referred by each disney premier access. at the disney access point, scan the disney premier access qr code located within the shanghai disney resort official app or scan the qr code located on the back of your park ticket. after scanning the qr code, a cast member will check that the photo associated with the park ticket matches the identity of the person redeeming the disney premier access. if the disney premier access user does not match the visual identity of the park ticket holder, the disney premier access will not be accepted. disney premier access is valid only on the date of entering the park and can be used only once at each corresponding attraction and entertainment.<\/li>
- all guests are required to provide the original physical copy of your id document. (mainland china guests are required to bring your prc resident id card. hong kong china and macao china guests are required to bring a mainland travel permit for hong kong and macao residents, prc travel document or mainland residence permit for hong kong and macao residents. taiwan china guests are required to bring a mainland travel permit for taiwan residents, prc travel document or mainland residence permit for taiwan residents. other guests are required to bring a valid foreign passport or prc foreign permanent resident id card). the id number of which will be collected by shanghai disney resort at the time of entry.<\/li>
- all guests booked to enjoy \u201cdisney concierge services\u201d must be present at the meeting location to redeem the service together if a booking is made using one valid government-issued id.<\/li><\/ul>","anchor":"how to redeem your exclusive experience"}},"learnmoreanchor8":{"id":"","text":"","templateid":"custom-overview-header-body","type":"webdescription","sections":{"header":"terms & conditions","body":"
- park tickets are not included as part of disney concierge services.<\/strong> the price of the offer varies by date, and the price of the offer, if still available, may fluctuate on the date your visit. guests may purchase the offer based on the price published on official channels at the time of purchase, subject to availability. guests are advised to purchase in advance.<\/li>
- each disney concierge services is limited to one guest. all guests aged 3 years old or above and with a height of 1.0 meter and above on the day of their visit should make this purchase.<\/li>
- the validity calendar will show 7 valid dates for this product and is updated on daily basis.<\/li>
- guests are required to provide their full name, valid id information and mobile phone number when booking. full payment must be made at the time of booking. up to five disney concierge services can be purchased using one valid id in one order, and each valid id can only be used to place one order on any selected day.<\/li>
- to ensure smooth park entry, all guests are required to provide the original physical copy of your id document (prc resident id card\/passport\/prc foreign permanent resident id card or other travel document) and prepaid ticket order. guests who reserve a single ticket or a number of park tickets are required to enter the park with rest of the ticket holders booked under their government id. guests with disabilities will be required to provide their valid government id (prc resident id card\/passport\/prc foreign permanent resident id card or other travel document) and the original valid certificate or proof of disability, and then pass the \u201cid query\u201d page of \u201cchina disabled person\u2019s federation\u201d wechat official account to verify their disability certificate at the disneytown entrance before entering the park. guests who fail to present valid disability certificates and\/or who cannot secure digital verification of their disability certificates may need to pay the difference of standard ticket price to enter the park.<\/li>
- at least one guest per group must be 16 years or older.<\/li>
- disney concierge services are subject to the park\u2019s operational availability for any guests wishing to purchase a same-day order.<\/li>
- disney premier access and other benefits contained within the disney concierge services are restricted to the guests who redeem the disney concierge services. they are not transferable and may not be resold or exchanged for any items of value or services, including but not limited to cash, gift cards, meals, other theme park tickets or alcohol and tobacco.<\/li>
- unless otherwise provided by law, all items contained in the \u201cdisney concierge services\u201d are non-transferable and non-refundable without our permission.<\/li>
- dated disney concierge services can be replaced twice with new dated disney concierge services of equal or greater value by paying the difference in price - replacement eligibility is subject to availability. date changes must occur, at the latest, 48 hours prior to 00:00am on the date of the entitlement.<\/li>
- the disney premier access contained in the disney concierge services are linked to the park tickets of guests. we are not responsible for any loss or inconvenience caused by app error which is not attributable to our fault or caused by any unauthorized duplication or sale of disney premier access. the price of disney concierge services does not change if any of the attractions corresponding to the disney premier access contained in disney concierge services are temporarily suspended or closed. please verify the attractions listed on the disney premier access set details screen for the day, as well as the attraction real-time status published on the shanghai disney resort official app.<\/li>
- in consideration of capacity, extreme weather including but not limited to typhoon (when a blue alert for typhoon or above is issued by shanghai meteorological centre or pudong meteorological station), high temperature (when an orange alert for high temperature or above is issued by shanghai meteorological centre or pudong meteorological station), air pollution (when a blue alert for heavy air pollution or above is issued by shanghai meteorological centre or pudong meteorological station or when air quality index published by shanghai environmental monitoring centre or shanghai meteorological centre exceeds 300), special events, safety or order in the park, or if the circumstances so require,
1) we may from time to time, change the operating hours of the park or any park attraction, close the park or any part of it to the general public temporarily, restrict the number of persons having access to the park, and\/or suspend or cancel any attraction or entertainment program.
2) we reserve the right to deny admission to any person, or to require a person already admitted to leave the park.<\/li> - in instances of inclement weather, disney concierge services will still commence. we encourage our guests to dress accordingly. we may photograph, film, videotape and\/or record in the park. guests\u2019 entry into the park constitutes guests\u2019 consent to be filmed, photographed and\/or recorded, and to our use of these images and\/or sound recordings, which may capture your portrait and\/or voice, for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. guests are responsible for the security and protection of their personal belongings at all times. admission to shanghai disneyland is subject to the park rules and regulations as posted on our website (
winter frostival deluxe package a (including ‘mickey’s storybook express’ session 1, ‘disney winter magic cavalcade’ session 1 and ‘illuminate! a nighttime celebration’ session 1)
the reserved viewing area for mickey’s storybook express, disney winter magic cavalcade and illuminate! a nighttime celebration is only for the first mickey’s storybook express, the first disney winter magic cavalcade and the first illuminate! a nighttime celebration on the day of redemption (shanghai disneyland may adjust the viewings of mickey’s storybook express, disney winter magic cavalcade and illuminate! a nighttime celebration subject to the park operations. please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time. the presentation of illuminate! a nighttime celebration may be impacted due to inclement weather or other unforeseen conditions. for example, during poor weather including but not limited to high wind, poor air quality, heavy fog and/or lighting, we may adjust or remove the fireworks effect, or temporarily delay or cancel the show.)
benefits include:
(subject to operational needs on that day)- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.
- disney premier access deluxe set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance. )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height)
- the many adventures of winnie the pooh (any height)
- rex’s racer (120 cm or taller)
- woody’s roundup (81cm or taller)
- challenge trails at camp discovery (106 cm or taller. please note: this is an overhead activity. closed-toe shoes with secured heel strap are required.) - winter frostival exclusive benefit: access to an exclusive viewing area for disney winter magic cavalcade.
- reserved viewing areas: watch the first mickey’s storybook express, the first disney winter magic cavalcade and the first illuminate! a nighttime celebration from reserved viewing areas (shanghai disneyland may adjust the viewings of mickey’s storybook express, disney winter magic cavalcade and illuminate! a nighttime celebration subject to park operations. please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.
the price of disney concierge services, if still available, may fluctuate on the date of your visit. guests are advised to purchase in advance.
how to redeem your exclusive experience- please redeem your disney concierge services at the walt disney grand theatre in disneytown before you enter shanghai disneyland.
- premier admission benefit: before entering shanghai disneyland, the purchaser should sign into shanghai disney resort official app, click “my plans” and find the “disney concierge services premier admission qr code” on the red digital card of “disney concierge services” and present to the cast member at the disneytown entrance to redeem their “premier admission” benefit.
1) screenshots or other images showing the “disney concierge services premier admission qr code” will not be accepted. - after entering shanghai disneyland, the “disney premier access set” and disney premier access of “mickey’s storybook express”, “disney winter magic cavalcade” and “illuminate! a nighttime celebration” contained in the “disney concierge services” will be linked to the park tickets and disney premier access can be checked in shanghai disney resort official app by signing into the purchaser’s account. please queue up and enter the disney premier access entrance at the attraction or arrive at the reserved viewing areas marked on the digital map of “mickey’s storybook express”, “disney winter magic cavalcade” and “illuminate! a nighttime celebration” referred by each disney premier access. at the disney access point, scan the disney premier access qr code located within the shanghai disney resort official app or scan the qr code located on the back of your park ticket. after scanning the qr code, a cast member will check that the photo associated with the park ticket matches the identity of the person redeeming the disney premier access. if the disney premier access user does not match the visual identity of the park ticket holder, the disney premier access will not be accepted. disney premier access is valid only on the date of entering the park and can be used only once at each corresponding attraction and entertainment.
- all guests are required to provide the original physical copy of your id document. (mainland china guests are required to bring your prc resident id card. hong kong china and macao china guests are required to bring a mainland travel permit for hong kong and macao residents, prc travel document or mainland residence permit for hong kong and macao residents. taiwan china guests are required to bring a mainland travel permit for taiwan residents, prc travel document or mainland residence permit for taiwan residents. other guests are required to bring a valid foreign passport or prc foreign permanent resident id card). the id number of which will be collected by shanghai disney resort at the time of entry.
- all guests booked to enjoy “disney concierge services” must be present at the meeting location to redeem the service together if a booking is made using one valid government-issued id.
winter frostival deluxe package b （including ‘mickey’s storybook express’ session 2, ‘disney winter magic cavalcade’ session 2 and ‘illuminate! a nighttime celebration’ session 2)
the reserved viewing area for mickey’s storybook express, disney winter magic cavalcade and illuminate! a nighttime celebration is only for the second mickey’s storybook express, the second disney winter magic cavalcade and the second illuminate! a nighttime celebration on the day of redemption (please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time. the presentation of illuminate! a nighttime celebration may be impacted due to inclement weather or other unforeseen conditions. for example, during poor weather including but not limited to high wind, poor air quality, heavy fog and/or lighting, we may adjust or remove the fireworks effect, or temporarily delay or cancel the show.)
benefits include:
(subject to operational needs on that day)- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.
- disney premier access deluxe set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance. )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height)
- the many adventures of winnie the pooh (any height)
- rex’s racer (120 cm or taller)
- woody’s roundup (81cm or taller)
- challenge trails at camp discovery (106 cm or taller. please note: this is an overhead activity. closed-toe shoes with secured heel strap are required.) - winter frostival exclusive benefit: access to an exclusive viewing area for disney winter magic cavalcade.
- reserved viewing areas: watch the second mickey’s storybook express, the second disney winter magic cavalcade and the second illuminate! a nighttime celebration from reserved viewing areas (please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.
the price of disney concierge services, if still available, may fluctuate on the date of your visit. guests are advised to purchase in advance.
how to redeem your exclusive experience- please redeem your disney concierge services at the walt disney grand theatre in disneytown before you enter shanghai disneyland.
- premier admission benefit: before entering shanghai disneyland, the purchaser should sign into shanghai disney resort official app, click “my plans” and find the “disney concierge services premier admission qr code” on the red digital card of “disney concierge services” and present to the cast member at the disneytown entrance to redeem their “premier admission” benefit.
1) screenshots or other images showing the “disney concierge services premier admission qr code” will not be accepted. - after entering shanghai disneyland, the “disney premier access set” and disney premier access of “mickey’s storybook express”, “disney winter magic cavalcade” and “illuminate! a nighttime celebration” contained in the “disney concierge services” will be linked to the park tickets and disney premier access can be checked in shanghai disney resort official app by signing into the purchaser’s account. please queue up and enter the disney premier access entrance at the attraction or arrive at the reserved viewing areas marked on the digital map of “mickey’s storybook express”, “disney winter magic cavalcade” and “illuminate! a nighttime celebration” referred by each disney premier access. at the disney access point, scan the disney premier access qr code located within the shanghai disney resort official app or scan the qr code located on the back of your park ticket. after scanning the qr code, a cast member will check that the photo associated with the park ticket matches the identity of the person redeeming the disney premier access. if the disney premier access user does not match the visual identity of the park ticket holder, the disney premier access will not be accepted. disney premier access is valid only on the date of entering the park and can be used only once at each corresponding attraction and entertainment.
- all guests are required to provide the original physical copy of your id document. (mainland china guests are required to bring your prc resident id card. hong kong china and macao china guests are required to bring a mainland travel permit for hong kong and macao residents, prc travel document or mainland residence permit for hong kong and macao residents. taiwan china guests are required to bring a mainland travel permit for taiwan residents, prc travel document or mainland residence permit for taiwan residents. other guests are required to bring a valid foreign passport or prc foreign permanent resident id card). the id number of which will be collected by shanghai disney resort at the time of entry.
- all guests booked to enjoy “disney concierge services” must be present at the meeting location to redeem the service together if a booking is made using one valid government-issued id.
classic package a (including ‘mickey’s storybook express’ session 1 and ‘illuminate! a nighttime celebration’ session 1)
the reserved viewing area for mickey’s storybook express and illuminate! a nighttime celebration is only for the first mickey’s storybook express and the first illuminate! a nighttime celebration on the day of redemption (shanghai disneyland may adjust the viewings of mickey’s storybook express and illuminate! a nighttime celebration subject to the park operations. please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time. the presentation of illuminate! a nighttime celebration may be impacted due to inclement weather or other unforeseen conditions. for example, during poor weather including but not limited to high wind, poor air quality, heavy fog and/or lighting, we may adjust or remove the fireworks effect, or temporarily delay or cancel the show.).
benefits include:
(subject to operational needs on that day)- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.
- disney premier access classic set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance. )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height) - reserved viewing areas: watch the first mickey’s storybook express and the first illuminate! a nighttime celebration from reserved viewing areas (shanghai disneyland may adjust the viewings of mickey’s storybook express and illuminate! a nighttime celebration subject to park operations. please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.
the price of disney concierge services, if still available, may fluctuate on the date of your visit. guests are advised to purchase in advance.deluxe package a (including ‘mickey’s storybook express’ session 1 and ‘illuminate! a nighttime celebration’ session 1)
the reserved viewing area for mickey’s storybook express and illuminate! a nighttime celebration is only for the first mickey’s storybook express and the first illuminate! a nighttime celebration on the day of redemption (shanghai disneyland may adjust the viewings of mickey’s storybook express and illuminate! a nighttime celebration subject to the park operations. please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time. the presentation of illuminate! a nighttime celebration may be impacted due to inclement weather or other unforeseen conditions. for example, during poor weather including but not limited to high wind, poor air quality, heavy fog and/or lighting, we may adjust or remove the fireworks effect, or temporarily delay or cancel the show.).
benefits include:
(subject to operational needs on that day)- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.
- disney premier access deluxe set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance. )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height)
- the many adventures of winnie the pooh (any height)
- rex’s racer (120 cm or taller)
- woody’s roundup (81cm or taller)
- challenge trails at camp discovery (106 cm or taller. please note: this is an overhead activity. closed-toe shoes with secured heel strap are required.) - reserved viewing areas: watch the first mickey’s storybook express and the first illuminate! a nighttime celebration from reserved viewing areas (shanghai disneyland may adjust the viewings of mickey’s storybook express and illuminate! a nighttime celebration subject to park operations. please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.
the price of disney concierge services, if still available, may fluctuate on the date of your visit. guests are advised to purchase in advance.classic package b (including ‘mickey’s storybook express’ session 2 and ‘illuminate! a nighttime celebration’ session 2)
the reserved viewing area for mickey’s storybook express and illuminate! a nighttime celebration is only for the second mickey’s storybook express and the second illuminate! a nighttime celebration on the day of redemption (please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time. the presentation of illuminate! a nighttime celebration may be impacted due to inclement weather or other unforeseen conditions. for example, during poor weather including but not limited to high wind, poor air quality, heavy fog and/or lighting, we may adjust or remove the fireworks effect, or temporarily delay or cancel the show.).
benefits include:
(subject to operational needs on that day)- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.
- disney premier access classic set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance. )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height) - reserved viewing areas: watch the second mickey’s storybook express and the second illuminate! a nighttime celebration from reserved viewing areas. (please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.
the price of disney concierge services, if still available, may fluctuate on the date of your visit. guests are advised to purchase in advance.deluxe package b (including ‘mickey’s storybook express’ session 2 and ‘illuminate! a nighttime celebration’ session 2)
the reserved viewing area for mickey’s storybook express and illuminate! a nighttime celebration is only for the second mickey’s storybook express and the second illuminate! a nighttime celebration on the day of redemption (please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time. the presentation of illuminate! a nighttime celebration may be impacted due to inclement weather or other unforeseen conditions. for example, during poor weather including but not limited to high wind, poor air quality, heavy fog and/or lighting, we may adjust or remove the fireworks effect, or temporarily delay or cancel the show.).
benefits include:
(subject to operational needs on that day)- premier admission: start your day off the right way with priority access to shanghai disneyland via the disneytown entrance.
- disney premier access deluxe set:
notes: guests under the age of 7 must be accompanied by a guest aged 16 or older.
- zootopia: hot pursuit (any height. guest possessing this disney premier access can enter zootopia in a shorter wait time. please note that you may not experience complete scenes in the queue area when entering zootopia: hot pursuit from the disney premier access entrance. )
- soaring over the horizon (102 cm or taller)
- roaring rapids (107 cm or taller)
- tron lightcycle power run (122 cm or taller)
- buzz lightyear planet rescue (any height)
- peter pan's flight (any height)
- seven dwarfs mine train (97 cm or taller)
- voyage to the crystal grotto (any height)
- pirates of the caribbean battle for the sunken treasure (any height)
- the many adventures of winnie the pooh (any height)
- rex’s racer (120 cm or taller)
- woody’s roundup (81cm or taller)
- challenge trails at camp discovery (106 cm or taller. please note: this is an overhead activity. closed-toe shoes with secured heel strap are required.) - reserved viewing areas: watch the second mickey’s storybook express and the second illuminate! a nighttime celebration from reserved viewing areas (please refer to the shanghai disney resort official app regarding the performance schedule and other details for the day. the show may be modified subject to operational adjustments from time to time).
- convenient dining: enjoy an express pickup service for turkey legs at select distribution points.(operating hours are from 11:00 am until 15:00 pm every day)
- premium planning: make the most of your trip with our exclusive concierge services to help with any of your enquiries.
the price of disney concierge services, if still available, may fluctuate on the date of your visit. guests are advised to purchase in advance.how to redeem your exclusive experience
- please redeem your disney concierge services at the walt disney grand theatre in disneytown before you enter shanghai disneyland.
- premier admission benefit: before entering shanghai disneyland, the purchaser should sign into shanghai disney resort official app, click “my plans” and find the “disney concierge services premier admission qr code” on the red digital card of “disney concierge services” and present to the cast member at the disneytown entrance to redeem their “premier admission” benefit.
1) screenshots or other images showing the “disney concierge services premier admission qr code” will not be accepted. - after entering shanghai disneyland, the “disney premier access set” and disney premier access of “mickey’s storybook express” and “illuminate! a nighttime celebration” contained in the “disney concierge services” will be linked to the park tickets and disney premier access can be checked in shanghai disney resort official app by signing into the purchaser’s account. please queue up and enter the disney premier access entrance at the attraction or arrive at the reserved viewing areas marked on the digital map of “mickey’s storybook express” and “illuminate! a nighttime celebration” referred by each disney premier access. at the disney access point, scan the disney premier access qr code located within the shanghai disney resort official app or scan the qr code located on the back of your park ticket. after scanning the qr code, a cast member will check that the photo associated with the park ticket matches the identity of the person redeeming the disney premier access. if the disney premier access user does not match the visual identity of the park ticket holder, the disney premier access will not be accepted. disney premier access is valid only on the date of entering the park and can be used only once at each corresponding attraction and entertainment.
- all guests are required to provide the original physical copy of your id document. (mainland china guests are required to bring your prc resident id card. hong kong china and macao china guests are required to bring a mainland travel permit for hong kong and macao residents, prc travel document or mainland residence permit for hong kong and macao residents. taiwan china guests are required to bring a mainland travel permit for taiwan residents, prc travel document or mainland residence permit for taiwan residents. other guests are required to bring a valid foreign passport or prc foreign permanent resident id card). the id number of which will be collected by shanghai disney resort at the time of entry.
- all guests booked to enjoy “disney concierge services” must be present at the meeting location to redeem the service together if a booking is made using one valid government-issued id.
terms & conditions
- park tickets are not included as part of disney concierge services. the price of the offer varies by date, and the price of the offer, if still available, may fluctuate on the date your visit. guests may purchase the offer based on the price published on official channels at the time of purchase, subject to availability. guests are advised to purchase in advance.
- each disney concierge services is limited to one guest. all guests aged 3 years old or above and with a height of 1.0 meter and above on the day of their visit should make this purchase.
- the validity calendar will show 7 valid dates for this product and is updated on daily basis.
- guests are required to provide their full name, valid id information and mobile phone number when booking. full payment must be made at the time of booking. up to five disney concierge services can be purchased using one valid id in one order, and each valid id can only be used to place one order on any selected day.
- to ensure smooth park entry, all guests are required to provide the original physical copy of your id document (prc resident id card/passport/prc foreign permanent resident id card or other travel document) and prepaid ticket order. guests who reserve a single ticket or a number of park tickets are required to enter the park with rest of the ticket holders booked under their government id. guests with disabilities will be required to provide their valid government id (prc resident id card/passport/prc foreign permanent resident id card or other travel document) and the original valid certificate or proof of disability, and then pass the “id query” page of “china disabled person’s federation” wechat official account to verify their disability certificate at the disneytown entrance before entering the park. guests who fail to present valid disability certificates and/or who cannot secure digital verification of their disability certificates may need to pay the difference of standard ticket price to enter the park.
- at least one guest per group must be 16 years or older.
- disney concierge services are subject to the park’s operational availability for any guests wishing to purchase a same-day order.
- disney premier access and other benefits contained within the disney concierge services are restricted to the guests who redeem the disney concierge services. they are not transferable and may not be resold or exchanged for any items of value or services, including but not limited to cash, gift cards, meals, other theme park tickets or alcohol and tobacco.
- unless otherwise provided by law, all items contained in the “disney concierge services” are non-transferable and non-refundable without our permission.
- dated disney concierge services can be replaced twice with new dated disney concierge services of equal or greater value by paying the difference in price - replacement eligibility is subject to availability. date changes must occur, at the latest, 48 hours prior to 00:00am on the date of the entitlement.
- the disney premier access contained in the disney concierge services are linked to the park tickets of guests. we are not responsible for any loss or inconvenience caused by app error which is not attributable to our fault or caused by any unauthorized duplication or sale of disney premier access. the price of disney concierge services does not change if any of the attractions corresponding to the disney premier access contained in disney concierge services are temporarily suspended or closed. please verify the attractions listed on the disney premier access set details screen for the day, as well as the attraction real-time status published on the shanghai disney resort official app.
- in consideration of capacity, extreme weather including but not limited to typhoon (when a blue alert for typhoon or above is issued by shanghai meteorological centre or pudong meteorological station), high temperature (when an orange alert for high temperature or above is issued by shanghai meteorological centre or pudong meteorological station), air pollution (when a blue alert for heavy air pollution or above is issued by shanghai meteorological centre or pudong meteorological station or when air quality index published by shanghai environmental monitoring centre or shanghai meteorological centre exceeds 300), special events, safety or order in the park, or if the circumstances so require,
1) we may from time to time, change the operating hours of the park or any park attraction, close the park or any part of it to the general public temporarily, restrict the number of persons having access to the park, and/or suspend or cancel any attraction or entertainment program.
2) we reserve the right to deny admission to any person, or to require a person already admitted to leave the park. - in instances of inclement weather, disney concierge services will still commence. we encourage our guests to dress accordingly. we may photograph, film, videotape and/or record in the park. guests’ entry into the park constitutes guests’ consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice, for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. guests are responsible for the security and protection of their personal belongings at all times. admission to shanghai disneyland is subject to the park rules and regulations as posted on our website (https://www.shanghaidisneyresort.com/en/rules).
- these terms and conditions are subject to change. if there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. for the purposes of these terms and conditions, “we” means either or both of “shanghai international theme park company limited” and “shanghai international theme park and resort management company limited”.
contact us
- to learn more about disney concierge services or to make a reservation, please contact the shanghai disney resort reservation center on 400-180-0000.
- guests under the age of 18 must have a parent or guardian’s permission to call.
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